Job Description

Position : Customer Success Representative

Working Schedule : 9a-6p EST

-Salary Range :$1800 - $2200/month (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

About the Role:

We are looking for a proactive and customer-focused Customer Success Representative  to join our team. The CSR will be the primary point of contact for our customers, ensuring a smooth onboarding process, providing ongoing support, and working to maximize customer satisfaction, retention, and growth.

Key Responsibilities:

• Build strong relationships with customers to ensure a high level of satisfaction and retention
• Guide new customers through onboarding and ensure a successful implementation of our product/service
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Troubleshoot issues and provide solutions or escalate appropriately
• Monitor customer health metrics and usage trends to identify risk or growth opportunities
• Collaborate with internal teams (Sales, Product, Support, Marketing) to resolve customer issues and relay feedback
• Conduct regular check-ins and QBRs (Quarterly Business Reviews) with key accounts
• Maintain accurate records of customer interactions in CRM systems (e.g., Salesforce, HubSpot)
• Advocate for the customer internally and contribute to a customer-centric culture
   

Qualifications:

• 3-5 years of experience in customer success, account management, support, or a similar client-facing role
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Empathetic, customer-first mindset with a passion for helping people
• Comfortable working in a fast-paced, tech-driven environment
• Experience with CRM and customer success tools is a plus (e.g., Zendesk, Gainsight, Intercom)
  • Preferred: Experience in using Zoho Suite, Zoho Desk, Zoho Click, or similar tools, and CRM tools.  

 

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