Company: ASNOA (Agent Support Network of America)
Location: Downers Grove, IL (Hybrid Schedule)
Type: Full-Time
Salary: $50,000+ annually, with full benefits
ASNOA () is a fully integrated business services and support network for independent insurance agents, with over 30 years of industry expertise. We offer innovative technology solutions, training, back-office support, and marketing tools to help agencies grow and succeed.
As a Helpdesk Specialist , you'll manage the daily operations of our support ticketing system, ensuring all internal and external inquiries are handled with accuracy, professionalism, and efficiency. You'll play a key role in optimizing our customer experience by leveraging HubSpot Service Hub tools and improving internal processes.
Lead daily management of the HubSpot Service Hub ticketing system, including ticket assignment, monitoring, and escalation.
Design, implement, and optimize ticket pipelines, workflows, SLAs, and automation processes.
Analyze ticket trends and generate reports to identify recurring issues and areas for improvement.
Train and support team members in the use of HubSpot service tools.
Maintain and update the company's Knowledge Base , ensuring articles remain accurate and accessible.
Monitor customer service KPIs such as first response time, resolution time, customer satisfaction, and ticket backlog.
Collaborate with CRM administrators to enhance integration between HubSpot Service, Marketing, and Sales Hubs.
Manage ticket escalations and ensure prompt resolution of customer concerns.
Serve as a liaison between support agents and other internal departments to streamline communication and resolution.
Approximately 3+ years of experience in help desk, customer support, or service desk roles.
At least 1 year of hands-on experience managing HubSpot Service Hub or a similar CRM platform.
Strong familiarity with SLAs, customer support KPIs, ticket routing, and CRM workflows.
Experience in SaaS or B2B support environments using tools like Intercom, Zendesk, or Freshdesk.
Knowledge of CRM integrations, knowledge base systems, and basic CRM administration is a plus.
Excellent communication skills, attention to detail, and a proactive mindset.
Salary $50,000+ , depending on experience
100% paid benefits
Paid time off (PTO), holidays, and sick leave
Hybrid work schedule based in Downers Grove, IL
Clear path to growth within a stable, tech-forward company
...other relevant experience. Applications with no cover letter may be overlooked.Wagalicious Walks, LLC is looking for responsible, caring and fun-loving individuals who genuinely love dogs to join our team of dedicated pet care providers! This is a year-round part-time...
Join our team and play a key role in expanding our merchant services business in Commercial Banking. If you are passionate about helping entities succeed and thrive in a fast-paced environment, we would love to hear from you. As a Business Development Manager in Merchant...
**Merchandiser Retail Coverage II - Walmart - PRIMARY****General Information****Company:** ACO-US**Location:** ROGERS, Arkansas, 72... ...:** 46809**Function:** Merchandising**Employment Duration:** Part-time**Description and Requirements**As a Merchandiser Retail Coverage...
**Responsibilities**The Chaplain provides spiritual/religious counseling and ministry to patients and their families, demonstrating competency in spiritual support and pastoral counseling, as well as dealing with grief, and death and the dying process. The Chaplain recognizes...
...children, adolescents, adults, and elderly patients, with a patient population that is 90% Hispanic. Work closely alongside dedicated doctors and providers in a fulfilling team setting. Discover Charlotte: The Queen City Recognized as the #22 Best Place to Live...